WriterAccess is Making Big Changes
It seems that WriterAccess is making big changes, which is good news for the writers that use them for income. The site was getting stale it seems. According to the latest email sent out to writers, the whole site and the way they pay their writers is getting overhauled.
Here’s everything that was announced by Byron White in the email:
Announcing Launch of DesignerAccess
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We’re pleased to announce the launch of DesignerAccess, our sister business and marketplace that greatly expands our services. We’re currently recruiting an elite group of about 500 professionals including designers, illustrators, animators, photographers, and videographers (about 100 freelancers in each category that will cover the full spectrum of pricing).
Please apply in your talent portal if you have the expertise and proven track record. And do help us spread the word to your friends and associates that may be looking for some part-time work to weather the storm and join our liberated workforce.
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New Order Delivery Protocol
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With all the changes to the platform, we’ve seen a spike in orders NOT delivered on time, creating stress for clients and our support team. One reason for the problem is the fact we took away the "Flexible Delivery" option for customers with the new order form. Another reason is that we removed all penalties and performance scoring, along with the point system for star ratings and reviews.
To help us all return to delivery greatness and professional service, we’re rolling out a new plan to pinpoint the problems, resolve the issues, penalize failure, and reward success in creative ways.
Here’s the new plan in a nutshell that relates to Solo Orders, Crowd Orders, Match Me Up Orders, and ALL ORDERS at WriterAccess:
Flexible Delivery DatesWhen customers place orders, they’ll be presented with an option for Flexible Delivery Date on orders. Even better, they’ll have options to pre-approve 24-, 48-, and 72-hour requests for extensions, should the need arise. Failure to select this option will assume there is NOT flexibility, and your ability to request an extension will not be available moving forward.
Initial Review of OrderIt’s your obligation and right to review orders requirements before pickup and confirm you can meet or exceed the expectations, and that includes DELIVERY DATE. If you cannot deliver a project on that date and time, do not pick up the order.
Available orders may or may not have a Request Extension button, depending on the client’s stated flexibility threshold. If the Request Extension button is turned on, you will have the option to view the pre-approved extension time or submit a request for a longer extension.
New Order PickupOnce you pick up an order, you’re committing to delivering that order by the due date or pre-approved flexible delivery date set forth by the client. There is no need to reach out to the client if they have already pre-approved and defined the amount of time the order can be delinquent. Failure to deliver any order you pick up on the delivery date or flex date will result in a penalty assessment by our team.
Extension RequestsIf for any reason you cannot deliver an order after you pick the order up, you may request an extension directly to the client using the Request Extension button on the order details starting next week. You’ll simply select the pre-approved amount of time you need to complete the order, which will then re-set the order delivery date. We’ve built in a 3-hour flex time for all orders, even if the order does not have any flex time approval, to help you juggle small roadblocks for delivery goals without any penalty.
If you submit an extension request beyond the scope of pre-approval, the customer will be sent an email for approval or rejection within the email or by logging on to adjust the delivery date of the order. If they do not grant the extension, you must deliver according to their pre-approved extension or be subject to penalty.
Auto Replace TalentWe also added a new feature on the order form for clients to check-off called Auto Replace Talent that will grant our team the ability to instantly find a replacement for you if the order is dropped, expired, or not picked up, and this applies to all orders including Crowd, Match Me Up, Love List, or Solo Orders. If the client does not select the Auto Replace Talent feature, the orders will be returned to the client and you will be penalized according to the terms below.
Help Desk TicketsIf you are unable to deliver an order or project on the requested date or release an order/project without completing it, you should first Request Extension with the client. If you cannot come to terms with the client and need to drop the order, you should open a Help Desk Ticket to explain your situation, and document your case for the penalty assessment.
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New Penalty Program
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All your activity in the platform will be archived, including help desk tickets, delivery performance, customer ratings, testimonials, and more. Each delivery infringement will be reviewed manually to assess any penalty according to the rules set forth in this documentation.
We understand that there are circumstances outside of your control, especially in light of the recent pandemic. After careful review, we’ll assess any penalty and let you know of our decision with an email and inbox message.
Below is our current plan for penalty assessment for late delivery of orders or other penalties with your performance that are unacceptable, such as offering personal contact information to clients.Level 1: Documentation and Warning
Level 2: Remove from Search Results for 2 Weeks
Level 3: Remove from Crowd Order Access for 2 Weeks
Level 4: Remove from Crowd Orders and Match Me Up 30 Days
Level 5: Suspension from WriterAccess for 30 days
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New Rewards Program
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We’re launching a new Rewards Program starting in July with a new approach to erase penalties often out of your control and reward great performance backed with timely delivery, quality ratings, and customer reviews.
We’ll be closing out our former Rewards Program as we pivot to this new program, so stay tuned with some options to get the original rewards mailed to you or transfer your past rewards to the new program.
We’d like to think of the Reward Program as recognition for your greatness in a public-facing way, and membership with an elite group of top-talent that unite to advance our business model and rid the world of all this bad, boring content that pollutes the web.
Performance will earn you a spot on the roster and badge for your profile. Best of all, you’ll be able to wipe out any past penalties that were often out of your control, and start fresh with the rewards program at any time.
Bronze Member Qualifications
— Flawless Delivery on 500 Orders
— 10 Exceed Expectation Reviews on Orders
— 1 Written Recommendation Reviews
Bronze Member Rewards
— Bronze Badge for Profile
— Boost in Search Result Position
— Set Penalty Assessment to Zero
Silver Member Qualifications— Flawless Delivery on 1,000 Orders
— 50 Exceed Expectation Reviews
— 5 Written Recommendation Reviews
Silver Member Rewards— Star Rating Assessment* with Manual Review of Work
— Set Penalty Assessment to Zero
— Additional Boost in Search Results
Gold Member Qualifications
— Flawless Delivery on 5,000 Orders
— 100 Exceed Expectation Reviews
— 8 Written Recommendation Reviews
Gold Member Rewards— Star Rating Assessment with Manual Review of Work
— Set Penalty Assessment* to Zero
— Priority Listing in Search Results
— Top 100 Industry Listing Up to 2 Industries
Platinum Member Qualifications
— Flawless Delivery 10,000 Orders
— 200 Exceed Expectation Reviews
— 10 Written Recommendation Reviews
Platinum Member Rewards— Star Rating Assessment* with Manual Review of Work
— Set Penalty Assessment to Zero
— Priority Listing in Search Results
— Top 100 Industry Listing Up to 4 Industries
*Star Rating Reviews will be triggered when you reach the following goals. Our team members will manually review your performance stats, quality of work, Pay Verification (Optional), profile and sample details, and more to consider for star rating adjustments.
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Zoom Call July 8, 2020 at 1 PM EST
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Join us on a Zoom Call for a Q&A session with the team including Aaron Robinson, Heather Welborn (President), and Byron White. Bring your questions and feedback regarding these changes above and platform ideas for betterment. Below is a link for the call.
https://zoom.us/j/95436313054
